Shipping
Shipping Policy
Big Event Picnic Tables is proud to service all areas of Australia. Please note that some products, due to size, may not be eligible for shipping to residential locations outside Victoria—please contact us to confirm eligibility. We require a street address for delivery and cannot deliver to PO Boxes. Some remote locations may not be serviced; please check with us before placing your order.
How Quickly Can I Receive My Goods?
The timeline depends on our current manufacturing lead time. Most of our products are made to order, except clearance items, which are in stock. For the latest timelines, check our website or send us an inquiry.
What Are My Shipping/Delivery Options?
Pickup
- Prefer to collect your order? Customer collection is available from our Lilydale, VIC and Revesby, NSW warehouses by appointment.
- Our team will organise a convenient collection time and have your equipment prepared for pickup. Please ensure your vehicle or trailer is suitable for the items hired and complies with safe load restraint requirements.
Local Delivery
- Our team will contact you prior to delivery to confirm a convenient delivery time, ensuring your order arrives when expected.
- We offer local delivery from our Lilydale, VIC and Revesby, NSW warehouses, with delivery charges calculated based on your location and the size of your order.
- Please ensure someone is available to receive the delivery or advise us of any specific delivery instructions when placing your order.
Interstate Deliveries
- We supply customers right across Australia using reliable freight carriers to ensure your order is delivered safely and efficiently.
- Whether you’re purchasing a single item or a large commercial order, our experienced team will coordinate the freight from dispatch through to delivery. We carefully package every order to minimize the risk of damage and will provide tracking information where available.
What Is the Cost of Interstate or Third-Party Delivery?
Delivery charges are calculated based on the order’s weight, volume, and delivery address. For an estimate, contact us with the items you’d like to order, and we’ll provide a detailed quote.
Delivery Tracking
Tracking availability depends on the third-party freight carrier. If tracking is available, you’ll receive an email with the tracking number and a link to monitor your delivery once it leaves our factory.
What If My Delivery Has Not Arrived?
If your delivery hasn’t arrived on the expected date, please allow three additional business days for unforeseen delays, then contact us for assistance.
What Should I Do If My Delivery Is Damaged?
If your product arrives damaged:
- Take photographs of the damaged packaging and product.
- Email us within three (3) working days at [email protected], providing:
- A detailed description of the damage.
- Photos showing the issue.
We will assess the situation and determine the appropriate remedy, which may include a repair, replacement, or refund, at our discretion.
Important Notes
- The risk of loss or damage during transit passes to the customer upon dispatch.
- We aim to provide the best service, but delivery dates and times are estimates and cannot be guaranteed.
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